If you are riding at one of our locations (At Trail reservation), not to worry. Your vehicle is set aside for you for the duration of your reservation time slot. Just come in and we’ll get you going. We recommend giving the outfitter or our support line (866-866-3613) a call to notify if you will be late. Please note, the return time is not extended if a vehicle is picked up late.
For delivery drop-offs and pick-ups, the member is required to be present and a 15-minute grace window will be provided. After the grace window expires, delivery personnel will leave, the reservation will be forfeited, and credits will not be refunded. Grace windows for outfitter guided tour experiences are subject to the individual outfitters and may not be provided.
If the Polaris Adventures Select delivery service is used and the driver is unable to pick up the vehicle after the 15-minute grace window, a fee of $500 will be charged to your credit card.